Refund Policy

  1. Policy Statement

1.1 Kare Foundation (hereinafter referred to as “The Foundation”) works hard to ensure that donors making a contribution towards the work that we do; have an easy and straightforward experience. However, we recognize that there may be circumstances in which mistakes may be made.

  1. Regulation

2.1 As a registered Charity in Australia and Kenya, we are subject to regulation by the Australian Charities and Not-for-profits Commission (ACNC) and in Kenya, The Non-Governmental Organizations Co-ordination Board, a State Corporation established by the Non-Governmental Organizations Co-ordination Act (Cap 19) of 1990.
2.2 We also adhere to the Fundraising Code and standards as laid out by the regulatory bodies.
2.3 Other legislation may apply to the refunding of any donation, relating to Financial Fraud 2.4 As a rule, Charities are not permitted to refund any donations. However, there may be exceptional circumstances whereby refunds will be returned using the original payment method if donation has been made by credit card, the refund must be credited to that same credit card. Refund request must be made by either the person who made the donation or a named person on the record or the card holder

2.5 We understand that mistakes can be made when making donations online, in this instance we will honor all refund requests that are made within 30 days of the original donation dates.

      3. Process

3.1 Any request for a refund should be made in writing to the Chief Executive Officer who will assign an Officer to begin an investigation. The investigation will look into the circumstances of the request including personal details of the donor, the intended purpose of the donation (if applicable), the method of donor payment and the reasons for the refund. Advice will be sought from the ACNC and/or The Non-Governmental Organizations Co-ordination Board to inform a final report made from the Chief Executive Officer to the trustees, to make a decision under advice from the ACNC and/or The Non-Governmental Coordination Board or other agencies as appropriate.
3.2 Details for donors requesting a refund will be made available on the Foundation’s website.

If you wish to request a refund for a donation that you have made, you will need to contact us at our Head Office by either telephone on: +61400709822 or email info@karefoundation.org.au

Please address all correspondence for the attention of the Chief Executive Officer.
We are committed to providing our donors with the highest standards of legal compliance and we treat all requests for refunds with the utmost importance. We will need to ask you a series of questions in order to determine the reasons for your request.
We undertake to process any request as quickly as possible. However, we recognise that this process may require advice from external agencies and response times may not be within our control and will advise you of progress as appropriate.

       James 1:27

Pure and unblemished religion [as it is expressed in outward acts] in the sight of our God and Father is this: to visit and look after the fatherless and the widows in their distress, and to keep oneself uncontaminated by the [secular] world

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